Frequently Asked Questions
About 10 Jilli

Players must be at least 21 years old to register at 10 Jilli. This is a legal requirement under Philippine gaming regulations. We verify age at registration and again during the KYC document check before your first withdrawal. Accounts found to belong to underage players will be closed immediately.

No — one account per person is strictly enforced at 10 Jilli. Creating multiple accounts, whether using different mobile numbers or email addresses, violates our Terms and Conditions. All duplicate accounts and associated balances will be closed. If you've forgotten your login details, use the password reset option or contact our live chat support team to recover your existing account.

KYC (Know Your Customer) verification is required before your first withdrawal. Accepted Philippine government-issued IDs include: National ID, passport, driver's licence, SSS ID, or UMID. You may also need a proof of address — a utility bill or bank statement dated within the last 3 months. Upload your documents in Account Settings → Verification to avoid delays when you first withdraw.

Log in to your 10 Jilli account and go to Settings → Personal Details to update your contact information. Changes to your registered mobile number require identity verification for security. If you can no longer access your old number or email and are locked out of your account, contact our 24/7 live chat team — they can update your details after verifying your identity through alternative means.

Log in to your 10 Jilli account and go to Wallet → Deposit. Select GCash from the payment options, enter your desired deposit amount, and follow the redirect to the GCash payment screen. Confirm the payment in your GCash app and the funds will appear in your 10 Jilli wallet instantly. The minimum GCash deposit is ₱50.

The minimum deposit at 10 Jilli is ₱50 for GCash, Maya, GrabPay, and Coins.ph. For bank transfers via InstaPay or PESONet, the minimum may vary by bank but is typically ₱100. There is no maximum deposit limit set by 10 Jilli, though your bank or e-wallet provider may have their own daily transfer limits.

10 Jilli accepts all major Philippine payment channels:

• E-wallets: GCash, Maya, GrabPay, Coins.ph
• Bank transfers: BDO, BPI, UnionBank via InstaPay or PESONet
• Cards: Visa and Mastercard (debit/credit)

All transactions are processed in Philippine Peso (₱). International cards may be subject to your bank's foreign transaction policies.

GCash and Maya deposits typically credit instantly. Bank transfers via InstaPay may take up to 30 minutes; PESONet transfers can take up to 1 business day. If your deposit hasn't arrived after these timeframes, go to Wallet → Transaction History to check its status. If it shows "Pending" for longer than expected, contact our 24/7 live chat and provide your transaction reference number — we'll trace and credit it promptly.

Log in and go to Wallet → Withdraw. Choose your preferred payout method (GCash is fastest), enter the amount, and confirm. GCash withdrawals at 10 Jilli are typically processed within 15 minutes of approval during operating hours. Your first withdrawal requires a completed KYC verification — upload your ID in Account Settings before you request your first payout to avoid delays.

Withdrawal processing times at 10 Jilli vary by method:

• GCash / Maya: typically 15–60 minutes after approval
• BDO / BPI / UnionBank via InstaPay: 30 minutes to 2 hours
• Bank transfers via PESONet: 1–3 business days
• Visa / Mastercard: 3–5 business days

Processing may be slower on weekends and public holidays. If your withdrawal has been pending for longer than the stated timeframe, contact live chat support.

The minimum withdrawal at 10 Jilli is ₱100 for all payment methods. There is no maximum single withdrawal limit set by 10 Jilli, though large withdrawals may require additional identity verification for security and regulatory compliance. Your e-wallet or bank's own receiving limits may also apply.

Common reasons for withdrawal holds or rejections at 10 Jilli include: incomplete KYC verification, incomplete wagering requirements on an active bonus, mismatched account details, or a pending security review for large withdrawal amounts. Check your email and account notifications for the specific reason. If you're unsure, contact our live chat team with your transaction ID and they'll explain the status and what's needed to proceed.

New 10 Jilli registrations are eligible for a welcome deposit bonus on their first qualifying deposit — typically a 100% match up to ₱5,000. The bonus is credited automatically when you make your first deposit. No promo code is needed for the standard welcome offer. Full terms including wagering requirements, game contribution rates, and expiry are in the 10 Jilli Terms and Conditions.

A wagering requirement means you must bet a certain multiple of the bonus amount before it can be withdrawn as cash. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute at different rates — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms in your account promotions section.

Yes — 10 Jilli runs regular promotions for existing players including reload bonuses, cashback offers, free bet promotions tied to major sporting events (PBA Finals, boxing world title bouts), and slot-specific bonuses. Log in and check the Promotions section of your account to see what's currently available for your player tier. Opt-in to promotional emails during registration to receive alerts about new offers.

Bonuses at 10 Jilli have an expiry period (usually 30 days from credit) and are forfeited if wagering requirements are not met within that window. Bonuses may also be cancelled if you make a withdrawal before completing the required wagering. To check a bonus's status or expiry, go to Account → Bonus History. If you believe your bonus was removed incorrectly, contact our support team with the bonus name and credit date.

10 Jilli's live casino includes baccarat, dragon tiger, roulette, blackjack, sic bo, and several Asian game variants streamed from professional studios. Most tables are available 24/7. Table limits vary by table — check the lobby for current minimum and maximum bet options to find tables that suit your bankroll. Visit Live Casino after logging in to browse all available tables.

10 Jilli offers pre-match and in-play betting on PBA (Philippine Basketball Association), NBA, FIBA, and other leagues. Navigate to Basketball Betting in the menu, select a match, choose a market (moneyline, spread, totals, live props), enter your stake in Philippine Peso, and confirm. Live in-play markets update as the game progresses. Odds are displayed in decimal format by default but can be changed in your settings.

10 Jilli covers a wide range of Esports markets including Mobile Legends: Bang Bang (MLBB), Valorant, Dota 2, CS2, League of Legends, and more. Mobile Legends is particularly popular among Filipino bettors on the platform given the strength of Philippine teams in international competition. Visit Esports Betting to see live and upcoming matchups with current odds.

All slot games at 10 Jilli use certified Random Number Generators (RNGs) from licensed game providers. RTP (Return to Player) is the percentage of all wagered money a slot pays back to players over millions of spins — not per individual session. Most slots on 10 Jilli have RTPs between 95%–97%. Individual session results will vary significantly from the stated RTP, which is a long-term statistical average. RTP information is available in each game's information panel.

Contact our 24/7 live chat support immediately and request a temporary account lock. Change your password as soon as you regain access. Our team can review your account's login history and flag any suspicious activity. While we investigate, your balance is protected. Going forward, enable OTP-based two-factor authentication from Account Settings → Security to prevent unauthorised access even if your password is compromised.

Go to Account Settings → Security and toggle on Two-Factor Authentication. Once enabled, logging in from a new or unrecognised device will require an OTP sent to your registered Philippine mobile number. We strongly recommend enabling 2FA — it's the single most effective way to protect your 10 Jilli account from unauthorised access.

10 Jilli will never ask for your password, OTP, or full card details via SMS, email, or live chat. All official 10 Jilli communications come from @10jilli.click email addresses. If you receive a suspicious message claiming to be from 10 Jilli, do not click any links. Access your account only by typing 10jilli.click directly into your browser. Report suspicious messages to our support team immediately.

Go to Account Settings → Responsible Gaming and select Deposit Limits. Set a daily, weekly, or monthly cap in Philippine Peso. Limits take effect immediately. Reducing a limit is instant; increasing a limit has a 24-hour cooling-off period to protect you from impulsive decisions. All responsible gaming tools at 10 Jilli are free, always available, and do not affect your account status or bonus eligibility. More details on our Responsible Gaming page.

You can self-exclude from 10 Jilli for 6 months, 1 year, 5 years, or permanently via Account Settings → Responsible Gaming → Self-Exclusion. Your account is locked immediately and all marketing from 10 Jilli is stopped. Your balance is safe and can be withdrawn. If you need to self-exclude urgently and can't access your account, contact our live chat team — they can activate exclusion immediately without requiring you to log in.

PAGCOR (Philippine Amusement and Gaming Corporation) maintains responsible gaming resources and can direct you to counselling services. The National Center for Mental Health (NCMH) provides mental health support accessible to Filipino residents. Our 10 Jilli support team can provide direct contact information for these services and activate any account restriction you need — without judgment. Visit our Responsible Gaming page for more information and self-assessment tools.

10 Jilli is a fully mobile-optimised web platform — no app download is required. Open 10jilli.click in Chrome (Android) or Safari (iOS) on your phone for the full experience. You can also add 10 Jilli to your home screen as a Progressive Web App (PWA) for quicker access: tap the browser's Share or Menu button and select "Add to Home Screen." The PWA loads like a native app without taking up much storage.

Try these steps: (1) Clear your browser cache and cookies; (2) Switch between mobile data and Wi-Fi; (3) Try a different browser (Chrome, Firefox, or Edge); (4) Disable any VPN or proxy — these can interfere with platform access; (5) Check if your device software is up to date. If the issue persists on multiple devices or browsers, contact our live chat with a description of the error and which game/section it affects — our technical team will investigate.

10 Jilli automatically ends sessions after a period of inactivity as a security measure. This protects your account if you step away from your device. Your balance, history, and active bonuses are never affected by an automatic logout. Simply log back in — your account is exactly as you left it. If you're experiencing unexpected logouts during active play, contact our support team as this may indicate a technical issue worth investigating.

10 Jilli is a Philippines-based platform serving Filipino players. Using a VPN may interfere with payment processing and platform access, as our payment providers verify the location of transactions. Our Terms and Conditions require players to be located in an eligible jurisdiction. If you're having difficulty accessing the site on your current connection, try disabling your VPN first — this resolves most access issues for players in the Philippines.