10 Jilli Privacy Policy

At 10 Jilli, we understand that privacy matters. When you sign up to play live casino, place sports bets on PBA games, or spin slot reels on our platform, you're trusting us with personal information. We take that responsibility seriously — not just because Philippine law requires it, but because respecting your data is the right thing to do.

This Privacy Policy describes the personal data that 10 Jilli collects about you, the reasons we collect it, how we use and store it, who we may share it with, how long we keep it, and the rights you have over your own information. It covers all data processing activities carried out by 10 Jilli in connection with the website at https://10jilli.click and all associated services, games, and features.

This policy is written to comply with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations. If you have any questions about how 10 Jilli handles your personal data at any point, please reach out to our support team.

For the purposes of the Philippine Data Privacy Act, the data controller for personal information collected through the 10 Jilli platform is the entity operating the 10 Jilli brand at https://10jilli.click.

As the data controller, 10 Jilli determines the purposes and means of processing your personal data. We are responsible for ensuring that all data processing activities comply with applicable privacy laws and for upholding your rights as a data subject.

If you need to contact our data protection function — whether to exercise your rights, ask a question about this policy, or raise a concern about how your data has been handled — you can reach us at support@10jilli.click or through the live chat function available on the 10 Jilli website 24 hours a day.

10 Jilli collects only the personal data we genuinely need to provide our services, comply with legal obligations, and keep our platform secure. Below is a summary of the categories of data we collect and why.

10 Jilli collects personal data through several channels:

• Direct submission: Information you provide when registering your 10 Jilli account, completing identity verification, making deposits or withdrawals, contacting support, or responding to surveys and promotions.
• Automated collection: Technical and usage data collected automatically when you visit or use the 10 Jilli platform — including through cookies, log files, and similar tracking technologies. This happens whether or not you are logged in.
• Third-party sources: In some cases, 10 Jilli may receive data about you from third parties, including payment processors (such as GCash or Maya) who confirm transaction details, identity verification service providers who assist with KYC, or fraud prevention agencies that help us detect suspicious activity.
• Gaming activity: Data generated through your use of the platform — bets placed, games played, live casino sessions, withdrawal requests, and bonus activity are all automatically logged as part of our gaming records.

We only collect data that is proportionate to the purpose for which it is needed. We do not collect personal data speculatively or maintain data beyond what is required for its stated purpose.

10 Jilli uses your personal data for the following purposes:

• Account management: Creating and maintaining your 10 Jilli account, verifying your identity, and managing your access to the platform.
• Providing services: Processing deposits and withdrawals, making games available, settling bets, applying bonuses, and delivering all platform features you use.
• Legal and regulatory compliance: Meeting our obligations under Philippine gaming regulations, AML laws, and the Data Privacy Act — including KYC verification, transaction monitoring, and record-keeping requirements.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent transactions, account takeover attempts, and other abusive or illegal activities on the 10 Jilli platform.
• Customer support: Responding to your enquiries, resolving disputes, and managing complaints in connection with your 10 Jilli account.
• Responsible gaming: Monitoring gaming patterns to identify potentially problematic behaviour and, where appropriate, applying responsible gaming interventions in accordance with our Responsible Gaming commitments.
• Platform improvement: Analysing how players use 10 Jilli to identify bugs, improve features, and make the platform more enjoyable for Filipino players.
• Marketing (with consent): Sending promotional offers, bonus notifications, and updates about new games or features on 10 Jilli. You can opt out at any time — see Section 13 for details.

Under the Philippine Data Privacy Act, 10 Jilli must have a lawful basis for processing your personal data. Depending on the purpose, we rely on one of the following legal bases:

• Contractual necessity: Processing necessary to provide the services you've signed up for — account creation, game access, payment processing, and support. Without this processing, 10 Jilli cannot deliver the service.
• Legal obligation: Processing required to comply with applicable laws — including AML regulations, gaming licence conditions, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Processing for purposes where we ask for your agreement — principally direct marketing communications. You can withdraw consent at any time without affecting the legality of any processing already done.

10 Jilli does not sell your personal data to third parties. We share data only in the circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: GCash, Maya, BDO, BPI, UnionBank, and other payment providers receive the transaction data necessary to process your deposits and withdrawals. These parties process data under their own privacy policies and applicable Philippine financial regulations.
• Identity verification providers: Third-party KYC service providers who assist 10 Jilli in verifying player identities and complying with AML obligations. These providers process data strictly for verification purposes.
• Game providers: Certified third-party game studios (such as Evolution and Pragmatic Play Live) may receive session data required to deliver live casino and other game experiences. Game providers do not receive your identity or financial data beyond what is technically required to run the game session.
• Regulatory authorities: Where required by law or gaming regulatory authorities, 10 Jilli will disclose player data. This includes mandatory reporting of suspicious transactions under AML regulations.
• Law enforcement: 10 Jilli will cooperate with legitimate requests from Philippine law enforcement agencies where required by applicable law.
• Service providers: Technology, hosting, analytics, and support service providers acting as data processors for 10 Jilli. These parties are contracted to use your data only as instructed by 10 Jilli and in accordance with this policy.

All third parties with whom 10 Jilli shares personal data are required to handle it securely and in compliance with applicable data protection laws. We conduct due diligence on data processors to ensure appropriate safeguards are in place.

10 Jilli uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device when you visit a website. They help us recognise you, remember your preferences, and understand how you use the platform.

The types of cookies used by 10 Jilli include:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and game state management. You cannot opt out of essential cookies without losing core functionality.
• Performance cookies: Anonymised analytics data that helps 10 Jilli understand how players navigate the platform, which pages are most visited, and where issues occur. Used to improve the player experience.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, or display preferences.
• Marketing cookies (with consent): Used to show relevant promotional content on and off the 10 Jilli platform. Only activated with your consent.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 10 Jilli, though some features may function differently. Our cookie consent settings are accessible on your first visit and at any time through the cookie preferences link on the website.

10 Jilli retains your personal data for as long as necessary to fulfil the purposes described in this policy and to meet our legal and regulatory obligations. The retention periods for key categories of data are as follows:

• Account data: Retained for the duration of your active account with 10 Jilli, plus a minimum of five years after account closure to comply with gaming regulatory and AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years in accordance with Philippine AML and financial record-keeping regulations.
• Identity verification documents: Retained for five years after your account is closed or your last transaction, whichever is later, as required by KYC regulations.
• Support communications: Retained for up to three years to allow resolution of any disputes or regulatory enquiries relating to the support interaction.
• Marketing consent records: Retained until you withdraw consent and for a period after to demonstrate compliance with consent-based processing obligations.
• Technical and usage data: Typically retained for 13 months from collection for analytics and security purposes, after which it is anonymised or deleted.

When retention periods expire, 10 Jilli securely destroys or anonymises personal data. If you request deletion of your data and we are not able to comply due to a legal retention requirement, we will explain which data must be retained and why, and ensure it is not used for any other purpose during the retention period.

10 Jilli implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 10 Jilli servers
• Encryption of sensitive personal data stored in our databases
• Strict access controls — only authorised 10 Jilli personnel with a legitimate need can access player data, and all access is logged
• Regular security audits and penetration testing of the platform
• Firewalls, intrusion detection systems, and continuous monitoring for suspicious activity
• Staff training on data protection obligations and security practices
• Incident response procedures for detecting, reporting, and managing data breaches in accordance with Philippine law

While 10 Jilli takes data security seriously and applies robust measures, no online platform can guarantee 100% security. You can contribute to your own account security by using a strong, unique password for your 10 Jilli account, keeping your login credentials confidential, and contacting us immediately if you suspect unauthorised access.

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 10 Jilli. These rights are real and actionable — not just printed here for appearance.

To exercise any of these rights, contact 10 Jilli at support@10jilli.click or via live chat. We will acknowledge your request within 72 hours and respond within the timeframe required by the Data Privacy Act. Some requests may require identity verification before we can action them.

The 10 Jilli platform is strictly for adults aged 21 and over. We do not knowingly collect or process personal data from persons under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will promptly delete that data and close the relevant account.

If you are a parent or guardian and believe your child has registered an account on 10 Jilli, please contact us immediately at support@10jilli.click so we can take appropriate action. We take underage registration very seriously and have age verification processes in place to prevent it.

With your consent, 10 Jilli may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, sports betting promotions, and platform updates. These communications are relevant to your interests as a 10 Jilli player and are designed to add genuine value — not to spam.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from 10 Jilli
• Updating your communication preferences in your account settings
• Contacting our support team via live chat or email

Opting out of marketing does not affect your receipt of transactional messages — such as deposit confirmations, withdrawal notifications, security alerts, or support responses — which are necessary for the operation of your account and cannot be opted out of while your account is active.

10 Jilli may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When we make material changes, we will notify registered players via email or through a prominent notice on the 10 Jilli platform, giving you reasonable time to review the changes before they take effect.

The most current version of this Privacy Policy is always available on the 10 Jilli website at /privacy-policy. The date of the most recent update is shown at the top of this document. Continued use of the 10 Jilli platform after an updated policy takes effect constitutes your acceptance of the revised terms.

If you disagree with any changes to this policy, you should stop using 10 Jilli and contact us to discuss your options, including account closure and data deletion where permitted by our legal retention requirements.

If you have any questions, concerns, or requests related to this Privacy Policy or the way 10 Jilli handles your personal data, please get in touch with us. We're committed to responding to all privacy-related queries promptly and openly.

• Live Chat: Available 24/7 at https://10jilli.click — typically the fastest way to reach us for any privacy question.
• Email: support@10jilli.click — for formal data subject rights requests, please email us with the subject line "Data Privacy Request" along with your registered mobile number or email address and a brief description of your request.

We aim to acknowledge all privacy enquiries within 72 hours and to provide a full response within the timeframe required by the Data Privacy Act. For data subject rights requests that require additional verification, the response period begins after verification is complete.

If you are not satisfied with 10 Jilli's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which oversees enforcement of the Data Privacy Act of 2012.